FAQ & Information

1. Q. What pets are eligible for transport with TLC Pet Transport?

A. We transport dogs, cats, birds, guinea pigs, hamsters, mice, rats, tarantulas, snakes, ferrets, fish, hermit crabs, lizards, geckos, gerbils, ducks, geese, chickens, and other small pets. We do not transport hooved animals. We also transport exotic pets such as foxes, raccoons, chinchillas, etc!
2. Q. Do you offer private (family-only) transport or group transport?

A. Yes — we provide both private “families only” pet transports and group pet transports depending on your needs. Group transport is only offered during the summer months of June, July, and August.
3. Q. Are the vehicles pet-friendly, and how are pets transported?

A. Yes — we use mini vans or larger customized vans. Dogs in private transports can ride without a crate and lie on comfortable bedding; cats travel in soft-sided crates with room for a litter box..

4. How often do you stop for breaks for dogs during transport?

A. The driver stops every 3 to 4 hours for potty and exercise breaks. Each dog receives an individual 10-minute walk with their driver.

5. Q. Will my pets have food and water during transport?

A. Yes — all pets always have water available; feeding is done according to the instructions you provide on our Feeding & Special Instruction form.

6. Q. Do I need to crate my pets?

A. For private transports, dogs do not need to be crated; they can ride on bedding in the van. For group transports, one dog per van may ride crate-free on a first-booked basis. Cats must be crated for the entire trip, but crates are roomy and comfortable.

7. Q. What paperwork is required before pet transport?

A. TLC requires up-to-date vaccinations and rabies. We also require a health certificate from your veterinarian (dated no more than 10 days before transport), showing your pet is healthy enough to travel. Pets must also be treated for fleas and ticks.
8. Q. What happens if my pet needs medication during transport?

A. All of our drivers are trained to administer medications and injections. We will follow your instructions for any medication(s) your pet needs.
  • 9. Q. How long does the transport take?

A. Transport durations range from 1 to 4 days depending on distance. A coast-to-coast transport will never exceed 4 days.
10. Q. Where do pets sleep at night during long transports?

A. For private transports, pets sleep in pet-friendly motels with their driver at no extra cost. For group transports, pets sleep in the van with the driver at police-patrolled rest areas.
11. Q. How do I book or get a quote for my pet’s transport?

A. You can request a quote by submitting the required information using our Quote Request form or just emailing us.  A deposit of $100 (nonrefundable) is required to book a transport. Once the deposit is received, TLC will provide your transport paperwork and driver’s contact information. Full payment must be received 7–10 days before transport.

12. Q. How can I stay updated on my pet’s status during transport?

A. The day before pickup, the driver will call you to introduce him or herself and discuss your pickup time. You are also provided with the mobile number. You may call or text throughout the journey to check on your pet’s status. And pictures are provided of your pet’s journey.